1. I forgot my username and password.
To retrieve your username and password, Click Here.

2. I just signed up and have not received my User Name and Password.
Your UserName and Password will be sent to the email address you used when you signed up. If you have not received your Username and Password, please contact customer support.

3. This is my first time trying to log in but my username and password do not work.
Here are possible explanations:

(a) Make sure you enter your username and password exactly as you did when you signed up; our system is cAsE SeNsiTiVe, this means if your username and password have CAPITAL letters you must login using capital letters, enter your username and password exactly as shown on your membership form. Refer to the order confirmation email that you received shortly after you joined. If you are not sure of your username and/or password, click Here to retrieve your account information.

(b) Make sure you are using the latest version of Internet Explorer, not the browser provided by AOL, or any other internet service provider. This version is available for download free of charge on the Microsoft website. Click Here to go there now.

(c) Additionally the following programs are incompatible with our sites and should be disabled, before accessing our sites. These include but are not limited to Norton Website Security, WatchDog, Adguard and any firewall programs.

(d) Ensure that you have cookies, and java enabled. To do this, follow the directions below.

> Click Tools, located at the top of your browser between favourites and help.
> Click Internet Options, Select Security and then Custom Level.
> Scroll down until you see Cookies, select enable.
> Continue to scroll down to Microsoft VM Java Permissions, select Medium Security.
> Click OK when finished.
> Close Internet Explorer and reopen.

(e) Users of Internet Explorer 6 must select the privacy tab in order to enable all cookies. Java permission must be set as explained above. To change your privacy settings follow the directions below.

> Click Tools, located at the top of your browser between favourites and help.
> Click Internet Options, Select Privacy.
> Move the slider to the "Accept All Cookies" setting at the very bottom.
> When finished click Apply then O.K.

If you are absolutely certain that you are entering your username and password correctly and have followed all the steps above and you still cannot enter the site, Click Here to have us resend your username and password to you. We will try to get your access working again as quickly as possible.

4. I have been a member for 2 months and suddenly I cannot use my password. I get a message stating "Authorization has failed." Why can't I get in?
Here are possible explanations:

(a) You didn't enter your username and password in the correct case (upper/lower case) sequence.

(b) Your credit card was declined.

(c) Your credit card expired last month so we could not run your card this month. We inform all of our members of this.

(d) unless we do not have a valid e-mail address or they do not want any e-mail sent.

(e) You cancelled your account.

(f) We canceled your account for unauthorized use of a credit card, sharing your password with other people, or similar reasons.

(g) You moved and didn't notify us. Therefore your credit card was declined because your address could not be verified.

If you have miscellaneous questions that are not answered here please Click Here to Contact Us. We will do our best to reply promptly.